Thank you for choosing Flowers Camberley for your online flower delivery needs in Camberley and the surrounding areas. These Terms & Conditions apply to all purchases made through our website and set out the agreement between you, the customer, and us, the supplier. Please read the following information carefully as it defines the rights and obligations of both parties regarding the use of our online flower delivery services in Camberley.
These Terms & Conditions apply to all customers placing orders with Flowers Camberley for delivery across Camberley and its surrounding localities. By accessing our website and making a purchase, you agree to comply with these terms. Flowers Camberley reserves the right to update or amend these Terms & Conditions at any time without prior notice. Please check this page regularly to ensure you are aware of any changes.
2.1 Placing an Order:
Orders for flower delivery in Camberley can be placed via our website by selecting your chosen product, adding it to your shopping cart, and proceeding through checkout. You will be asked to provide necessary information, including recipient details and delivery address for accurate completion of your order.
2.2 Order Confirmation:
Once you have completed the checkout and payment process, you will receive an order confirmation displayed on the website and sent to the email address provided. This confirmation acts as an acknowledgment of receipt and details your order summary. If you do not receive an email confirmation, please check your spam or junk folders before contacting us.
2.3 Availability:
All product listings are subject to availability. In the rare event that a selected flower or arrangement is unavailable, we reserve the right to substitute with a similar product of equal or greater value, maintaining the overall theme and quality. Where possible, we will attempt to inform you before delivery.
2.4 Incorrect Information:
It is your responsibility to ensure all information provided is accurate and complete at the time of ordering. Flowers Camberley cannot be held liable for delays or failed deliveries due to incorrect or incomplete address or contact details.
3.1 Accepted Payment Methods:
We accept various secure payment methods including, but not limited to, major credit and debit cards. Your payment information is processed securely in accordance with UK e-commerce regulations and our privacy policy.
3.2 Pricing:
All prices on our website are listed in GBP (£) and include VAT where applicable. Delivery charges, if any, will be clearly stated before you finalise your online flower delivery order in Camberley. Flowers Camberley reserves the right to change prices at any time; however, the price payable will be that which is advertised at the time the order is placed.
3.3 Order Acceptance:
Your order is not considered accepted until payment has been processed and the order confirmation has been sent to you. Flowers Camberley reserves the right to refuse or cancel an order for reasons including but not limited to: product unavailability, payment issues, or suspected fraud.
4.1 Delivery Areas:
We offer flower delivery throughout Camberley and neighbouring areas as specified on our website. If an address falls outside our standard delivery zones, we will notify you as promptly as possible.
4.2 Delivery Times:
We aim to deliver on the date you select, but delivery times are estimations and may vary due to traffic, weather, or other unforeseen circumstances. During peak periods (such as Valentine’s Day or Mother's Day) deliveries may take longer.
4.3 Delivery Instructions:
Please provide clear and complete delivery instructions. If the recipient is unavailable, we may attempt to leave flowers in a safe place or with a neighbour, unless otherwise specified at checkout. If delivery is not possible due to incorrect instructions, Flowers Camberley cannot be held responsible.
5.1 Cancelling an Order:
You may cancel an order by contacting us within a reasonable timeframe before the scheduled delivery date. For same-day or next-day orders, cancellations may not be possible once the order has been prepared or dispatched.
5.2 Changes to Orders:
If you need to make any changes to your order (such as delivery date, recipient information, or product selection), please contact us as soon as possible. We will try to accommodate your request but cannot guarantee changes for orders in the late stages of processing or delivery.
5.3 Refunds:
Refunds may be issued in line with your statutory rights under UK consumer law. If your flowers are damaged, not as described, or fail to arrive, please contact us promptly. We may request photographic evidence before issuing a refund or replacement.
5.4 Non-Refundable Products:
Perishable items such as flowers are generally non-refundable unless faulty or not as described. Refunds are not issued for failed deliveries due to incorrect address or absence of the recipient unless fault lies with us.
Occasionally, circumstances may require us to substitute flowers or packaging of equal or greater value and appearance. We will make every effort to maintain the overall look and feel of your chosen arrangement, ensuring your online flower delivery in Camberley is of the highest quality.
All content on our website, including photographs, product descriptions, logos, and designs, are owned or licensed by Flowers Camberley. No content may be copied, reproduced, or used without written permission. This protects the integrity of our brand and the unique arrangements offered for delivery in Camberley and surrounding areas.
8.1 Limitation of Liability:
Flowers Camberley will not be liable for any indirect, incidental, or consequential damages arising from your use of our services or products, to the maximum extent permitted by UK law. Our liability is limited to the purchase price paid for the flowers in question.
8.2 Force Majeure:
We shall not be held responsible for failure to perform, or any delays in performance, due to events outside our reasonable control (such as natural disasters, severe weather, or transportation strikes).
8.3 Allergies and Safety:
Some arrangements may include or come into contact with allergens. It is your responsibility to inform the recipient of potential allergens. Flowers Camberley will not be responsible for allergic reactions or misuse of products following delivery.
We aim to provide exceptional flower delivery services to Camberley and its surrounding areas. If you have an enquiry or are dissatisfied in any way, please contact our customer support. We will respond promptly to resolve any issues following receipt of your feedback or complaint. Please retain your order details for reference.
Your privacy is extremely important to us. We collect and use your personal information solely for processing your orders, deliveries, and improvements to our service. Flowers Camberley abides by current UK data protection legislation to store and process your information securely. Further details can be found in our separate Privacy Policy.
These Terms & Conditions, and any dispute or claim arising from or in connection with them, are governed by English law. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
12.1 Severability:
If any part of these Terms & Conditions is held to be invalid or unenforceable, all other provisions will remain effective.
12.2 Waiver:
Failure by Flowers Camberley to exercise or enforce any right or provision in these Terms & Conditions shall not constitute a waiver of such right or provision.
Our online flower delivery services are tailored for customers throughout Camberley and adjacent communities. These Terms & Conditions apply equally to all customers within these delivery zones. If you are unsure whether your address falls within our service area, please review our delivery information prior to ordering.
If you have any questions or require clarification regarding these Terms & Conditions, do not hesitate to contact our team via the website contact form. We are committed to making your online flower delivery experience in Camberley and surrounding areas as smooth and satisfactory as possible.
By ordering from Flowers Camberley, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. Thank you for choosing us for your flower delivery in Camberley.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Camberley, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Camberley.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
